Customer Care | Premier Beauty Supply

SAVE UP TO 50% ON FEBRUARY PROMOTIONS!

Online orders over $350.00 receive $18.00 flat shipping rate (as of 1/1/25).

Order Size	Credit Card	COD	E-Check
Under $50	$22.00	$27.50	$23.50
Over $50	$21.00	$25.50	$22.00

Rewards orders receive $10.95 flat rate shipping (as of 1/1/25).

RETURN POLICY

***RETURNS WILL ONLY BE ACCEPTED WITH A RETURN GOODS AUTHORIZATION NUMBER (RGA)***

***CONTACT CUSTOMER CARE AT 847-480-0000 EXT 1 OR [email protected] TO OBTAIN THE RGA***

It is the customer's responsibility to ensure that products returned to Premier are in resalable condition and properly packaged. Premier will accept and issue credit for the following merchandise returns less freight, if applicable.

Products received in our warehouse within 90 days of the original purchase date
Products included under the issued RGA
Products which are brand new, unopened, in current packaging and presently distributed by Premier
Products which are not promotions from previous Style Insights
Products whose shelf life is at least 6 months from expiration
Products without price labels, residue from adhesive labels or markings of any kind
Products purchased from Premier by the invoiced Customer
Products which were not purchased as part of an introductory deal, swap or rewards redemption

***Please check your order immediately upon receipt***

Please call Customer Care to replace incorrect product shipments, damaged products or confirmed shipping shortages within 5 business days of receipt of goods. If new product is sent to replace damaged, defective or incorrect items, the original items must be received by Premier within two weeks of the date the RGA was issued. If the product is not returned within the two week timeframe, you will be responsible for payment on the replacement items.

Any price differences will be settled once the credit memo is completed.

***Any item(s) returned that fall(s) outside the above policy will be discarded by Premer and no credit will be issued***

HOTHEADS RETURN POLICY, view here.

THE PRODUCTS SOLD ON THE FRONT SIDE OF THIS INVOICE ARE TO BE SOLD ONLY BY LICENSED SALONS AND STYLISTS. THESE PRODUCTS ARE PROHIBITED FROM BEING SOLD VIA THE INTERNET, MAIL ORDER, OR ANY OTHER UNAUTHORIZED OUTLETS. SUCH DIVERSION MAY RESULT IN THE IMMEDIATE CANCELLATION BY PREMIER BEAUTY OF ALL FUTURE DELIVERIES OF PRODUCT WITHOUT FURTHER NOTICE.